Returns & Refunds policy

Effective Date: 01/01/2024

At Petovia, we are committed to providing high-quality digital resources that help pet owners make informed decisions with confidence. Because our products are delivered instantly after purchase, all sales are generally considered final. However, we understand that situations may arise, and we are committed to treating every customer fairly.

Digital Products

Due to the immediate access provided to our digital products, we generally do not offer refunds once a purchase has been completed.

Exceptions

Refunds may be granted in the following circumstances:

• Technical Issues: If you experience a technical problem that prevents you from accessing or downloading your purchased product and we are unable to resolve the issue within a reasonable timeframe.

• Duplicate Purchases: If you accidentally purchase the same product more than once, we will gladly refund the duplicate transaction.

• Incorrect Product: If you receive a product different from the one you purchased, we will provide the correct product or issue a refund if the issue cannot be resolved.

• Other Legitimate Concerns: We understand that every situation is unique. If you believe there are exceptional circumstances surrounding your purchase, please contact us. We review all requests on a case-by-case basis and will work toward a fair resolution whenever possible.

Refund Request Timeframe

To be eligible for consideration, refund requests must be submitted within 14 days of your purchase date.

How to Request a Refund

To request a refund, please contact our support team at support@petoviaguides.com and include:

• Your full name

• The email address used for the purchase

• Your order confirmation or receipt (if available)

• A brief explanation of the issue

• Subject line titled: REFUND REQUEST

Providing complete information helps us review your request as quickly as possible.

Processing Refunds

If your refund request is approved, your refund will be processed to the original payment method. Depending on your financial institution, it may take 5–10 business days for the funds to appear in your account.

Our Commitment

At Petovia, our mission is to provide trustworthy resources and exceptional customer service. If you encounter an issue with your purchase, we encourage you to contact us before initiating a payment dispute. We are committed to resolving concerns promptly, professionally, and fairly whenever possible.